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Global Knowledge

What can you expect from cloud, cybersecurity and 5G?
What are the top IT trends for 2020? Our subject matter experts were asked for their predictions on the most important tech trends and training trends in 2020. To see the changes coming in Microsoft, ITIL(r), AWS and other areas, take a look at our crystal balls.

The skills gap will start to shrink, but only if managers provide more support.
In 2019, 85% of IT professionals received training, but only 59% of them were authorized by their managers. According to the Global Knowledge 2019 IT Skills and Salary Report, the three largest training barriers were:
Work demands
Budget constraints
Management support is lacking

IT professionals are resilient and will look for training opportunities even if they don’t get paid by their company. Imagine IT professionals having more organizational and managerial support.
79% of IT decision-makers reported global skills gaps, an increase every year since 2016. Will 2020 be any different? We think so. Skills gaps are not a myth. They can have many negative consequences that are hard to ignore. Employees are more stressed. Projects are being delayed. Operating costs are increasing. The objectives are not being achieved.
It is time to act immediately. The solution to the skills gap is training, which is what decision-makers are beginning to believe. Employers will be able to spend as much as 416 hours per annum on skills gaps, and as much as $22,000 per employee in 2018. These numbers won’t inspire any action.
We expect a slight drop in skill gaps by 2020. IT professionals are eager to learn new skills, while managers suffer from the consequences of not having the right skills. Training, especially instructor-led courses, is receiving increasing support. Because they believe it is most effective, IT professionals prefer classroom training. Expert in-person training is the best method to learn critical skills.

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The IT Skills and Salary Report reveals that 41% of IT professionals attended classes in 2019, four percent more than in 2018. The IT Skills and Salary Report shows that 41% of IT professionals attended class training in 2019, which is four percent more than 2018.
However, IT skills gaps will continue to have a disruptive effect on organizations. According to the International Data Corporation (IDC), a lack of IT skills will have a $302 billion economic impact on the economy in 2019.1 Projects will be delayed and organizations may take smaller initiatives as a result. Although it will take some time to acquire the necessary expertise, we believe the foundation will be laid next year and managers will have the opportunity to participate in the fight for continuous learning.
Similar resources
The Skills Development Index: How do you close the skills gap?
Rising IT Skills Gaps coincide With Drop in Instructor-Led Training Attendance

The future of customer relationship management is here
If you think that Microsoft Azure is overwhelming your enterprise with its scale, security and compute services, then Microsoft Dynamics 365 will soon bring the full effect to your home.
Three years ago, Microsoft launched the Microsoft business cloud. What’s really hot is the innovative ways organizations use the connected services offered by Microsoft’s cloud. Many success stories can be found on the Microsoft Dynamics 365 YouTube channel. This revolution is centered around the understanding that we are moving towards a “data first reality”.
Amy Hood, Microsoft’s CFO, stated that “…[I]ncreasingly the conversation has started to pivot…from this perspective of product central report

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